Privacy Policy

• Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.
• For contact purposes, we will use your Private Health Information to contact you. This may include, but not limited to, sending you an e-mail, SMS through your cell phone, calling you, or sending you a letter through your address for the purposes appointment reminders, monitoring and follow ups
• We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information
• During your visit to our site we shall gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries.
• We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
• We share your information electronically to our couriers who need your details to deliver your orders.
• When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you. You should use strong password to login our system and never share it with somebody else

When to share your personal information

• www.Pharmaplus.co.ke will use your health information to provide the intended pharmaceutical care. This may involve receiving or sharing information with other health care providers such as your doctor. This information may be written, verbal, and electronic.
• We may also share information with other health care providers who are participating in the management of your medical condition so as to coordinate the different things you need, such as medications, laboratory work or other appointments..
• www.Pharmaplus.co.ke, staff using their professional judgment may disclose your protected health information to a family member, other relative, close personal friend or other person you identify in writing as being involved in your health care.
• Under certain circumstances we may be required to disclose your health information as required or permitted by our laws e.g. Pharmacy and Poisons Board(PPB) relating to adverse effects regarding drugs, supplements and other health products or for post- marketing surveillance to enable product recalls, or replacement.
• We may provide your details to the law enforcement agencies as required by law or in response to a valid court order.

We may provide your details to health oversight agencies (e.g. Pharmacy and Poisons Board) for activities authorized by law such as audits, investigations and inspections necessary for www.Pharmaplus.co.ke licensure and for monitoring of health care systems.

Delivery, Returns and Refunds

• Incase the item/items are delivered by our team and found defective on arrival, just do not receive it, return for exchange or refund.
• We will process refunds through your original method of payment.
• When you receive what you did not order, we shall organize how you can receive your ordered item without further delivery charges.
• When you receive what you did not order, we shall organize how you can receive your ordered item without further delivery charges.
• When you change your mind and want to return the purchased item, note that there will be no refund. You get a credit note and enjoy exchange with a similar or different product and this should be reported within 48 hours after items delivery.
• We may arrange delivery with registered couriers eg G4S,Modern Coast etc.In this case the client will pay for the courier charges.
• Items picked from any picking points will not be chargeg delivery fee
• The client may also get to organize his/her delivery person.
• For cold chain medicines please note that once you have signed the delivery note we cannot accept return of the product whatsoever.

Rights to Vary Conditions

www.Pharmaplus.co.ke reserve the right to review and amend these conditions from time to time. You will be subject to the terms and conditions that are in place at the time you are transacting with us.

Send any complain/complement to info@pharmaplus.co.ke. We will endeavor to respond to you within 24hours. If it is more of an urgent matter then please send us SMS or live chat instead to rectify any issues at the earliest possible opportunity. For quality purposes we discourage direct calls